Superb

Liked: The staff who were working on night shift were awesome. Bea was very welcoming and kind, with a smile on her face and she gave us all the information.In the middle of the night the fire alarm went off and their reaction was brilliant, helping everyone and taking care of every single guest, maling sure that nobody was left behind. I was truly amazed by the way the two colleagues on night shift managed the situation.

Very good

Good breakfast, good value for...

Liked: Everything was great till we were woken by a fire alarm at 5.34am, hotel all evacuated and 20 mins later the fire brigade arrived and we were back in after 1 minute. Breakfast was lovely
Disliked: When asking about the fire alarm the girl on reception laughed and just said sorry, I asked what the problem was to be told it was a tripped switch in the cellar, I do not believe that a whole hotel should of been evacuated for a tripped switch, maybe if this happens in the future it is investigated, like if my fire alarm goes off in my home I don’t automatically go outside and phone the fire brigade I believe it was not handled well, the 2 staff were lovely on nights but just a nightmare being woke up and evacuated for a tripped switch

Very good

Liked: The staff at check in were so welcoming and helpful.

Exceptional

Exceptional

Liked: Loved the choice of a pillow soft or firm, great 24 hour service, shuttle bus service, breakfast was yummy

Exceptional

very nice hotel

Liked: very kind staff
Disliked: poor breakfast

Very good

Liked: Near to airport. Clean and comfortable. Good shuttle bus from airport. Good breakfast and some options available if very early morning flight. Easy transport into Edinburgh either by bus or tram.