Holiday Inn Express - Des Moines - Ankeny By IHG

Very good

Pleasant.

Liked: Location, breakfast, rooms.
Disliked: The fire alarm went off about 4 am. Guests made their way downstairs and out of the hotel. There was one fire truck and three firemen. There appeared to be only one hotel staff person on duty and he did not interact with the guests at all. There was a lot of confusion and we were provided no information about if and when we could return to our rooms. As we stood outside the main entrance and the firemen were leaving, one said that we could go back in, but didn’t say if we could go to our rooms. The hotel staff person was focused on a computer and had to be asked if we could go back into to our rooms. He said “ oh yea, sorry’. A short explanation about what set off the alarm and told we could return to our rooms, would have been helpful.

Exceptional

Exceptional

Liked: The hotel was clean and the free breakfast was actually pretty good.
Disliked: I didn't like paying almost $200 for a room on a Saturday night.

Superb

Superb

Very nice property!!

Liked: Nice and clean

Pleasant.

Liked: Good selection, hot dishes,good cinnamon roll.
Disliked: Maybe fruit bowl

Exceptional