Excellent hotel and clean.

Liked: Spotless; clean; professional staff.
Disliked: Breakfast poor but understandable under circumstances.

Superb

Liked: Staff were very friendly
Disliked: Lack of choice to eat on menu.

Disappointing

Good location, good value for...

Liked: Had an overall good experience there. Biggest gripe was with the bathroom. The sink had the worse drainage system for water collected on its surface. All that water falls down as a stream on your foot. Other than that good hotel. Good breakfast. They made vegetarian sausages for us . The spread was good and we had a good breakfast. Staff was friendly, rooms tidy. Dedicated car park with barrier. The location is just near the Derby train station and city centre. Good rates for value
Disliked: Water drainage in the bathroom for water collected at the sink surface was not good

Exceptional

Liked: The staff were helpful and friendlyThe rooms were cleanThe breakfast was great value and a great choiceParking was free and secure
Disliked: I made the mistake of booking the wrong Holiday InnI wanted the one nearest to Donnington Park so had travelling back and forth daily

Exceptional

Very good

Felt unwelcome

Liked: Room was comfortable, like the split toilet / shower room which keeps sink accessible
Disliked: On arrival, I explained my wife and I were both medically mask exempt (yes, we actually are). From that point, the woman at check in explained we wouldn?t be allowed to use the breakfast buffet, we must phone the reception and ask someone to get items for us.Felt incredibly unwelcome - hotel essentially treating us as pariahs. We were given the option to use a mask & be allowed access. Having previously been in hospital with breathing difficulties related to mask wearing, to me, this is akin to asking wheelchair bound customers to walk around the buffet.On our trip, we stayed at 5 hotels in total, including another HI Express (only about 15 minutes away!) who were perfectly understanding & welcoming.The government has laid out in legislation that exemptions are legitimate, so I don?t know why this hotel treats those who are genuinely exempt in such a poor manner.

Very good

Liked: Air-conditioning
Disliked: Breakfast

Exceptional

Liked: Great price. Quiet room as reuested.
Disliked: No problems.