Holiday Inn Express Cruise Airport By IHG

Bad

Disliked: On top of pre-paying for two nights through booking.com the hotel charged another credit card (which used for deposit upon check in) for the same nights. So I paid twice. I ended up staying longer and the hotel kept charging my credit card. Still didn't get the promised refund. Simply put, it's fraud

Exceptional

Very good

Pleasant and enjoyable

Liked: Location was great with walking and shopping needs close by.Breakfast was superb with lots of variety.Room was really quiet and comfortable.

Won’t return

Liked: -Close to airport-shuttle driver was amazing!
Disliked: 1. Front desk employee decides after helping the 2 guest in front of me, he’s ready for a break and disappears while the other clerk is on the phone and understandably is with a customer, but not once acknowledge’s us or makes any eye contact. We were left standing there for 7 minutes before we were helped2. We decided to turn in and watch TV, only to find the remote needs new batteries!! I called housekeeping, no answer, and it is about 9:15pm. I called front desk and spoke with an employee, first he asked me what kind of battery does remote take??? After removing cover, I told him AAA, was informed batteries will be brought up. Nope! Never came!!!!3. Bathroom was disgusting!!! It had not been cleaned! Especially shower!! Someone had left a hair band around one of the bottles in the shower and there was about 3 real long hairs hanging off bottles on wall and bottom of shower was slimy

Passable

Exceptional

Passable

My daughter picked this Holiday...

Liked: I loved the breakfast and the area, I especially love the breakfast staff. They were very accommodating and very cordial.