Holiday Inn Express Chelmsford By IHG

terrific!

Liked: The bed was VERY comfortable. Breakfast was very good. The staff was exceptional, especially Carmen our housekeeper!Went out of her way to make our stay great by getting us a bottle opener from the kitchen! Appreciated the washer and dryer!!

Exceptional

Exceptional

Very good

We had a quick stay...

Liked: The breakfast had a good variety of food & the food service ladies were friendly & accommodating. Martha, the young woman at the front desk, went out of her way to be helpful to us & show us where to walk to get to Jimmy’s pizza. We had a 2.5 yr old with us & she made sure we didn’t walk on the main road. She was very friendly, kind & helpful. Please award her something for being an exceptional employee.
Disliked: We stayed in Room 111. It was clean but it didn’t look like the toilet had been cleaned.

Exceptional

Liked: Everything is nice.
Disliked: I like everything.

Room smelled great!

Liked: Nice hot breakfast with lots of options. The warm cinnamon rolls were delicious! Pancake machine wasn't working so well; we prefer waffles. Bed was comfortable and thermostat was easy to adjust. Room smelled really fresh and had a pleasant scent.
Disliked: We stayed in room 310 and could hear people getting ice well after midnight and then early in the morning.

Was very welcoming and the...

Liked: Very accommodating with joining rooms
Disliked: The fact that I had to two 2 different transactions for the $20 hold on each room when I booked 2

Exceptional