Holiday Inn Express - Charleston/Kanawha City By IHG

Terrible. Only stayed a few...

Liked: The front desk staff was polite and efficient.
Disliked: There were live cockroaches in the room climbing on the walls and we weren't sure if it had been cleaned. There was a receipt and a left over bag from door dash in the room. We also found dead flies in the window sills. The pool was dirty as well with sediment and powder on the bottom. We also found the filter covers off of large holes in the bottom. I was worried for safety with my kids. We left promptly and are still seeking resolution and a refund.

Superb

Liked: Clean, quiet, good breakfast.
Disliked: Bathroom was too small. Sink was outside bathroom. The water in sink did not get cold or go down.

Convenient to a family.reuniin we...

Liked: Location
Disliked: Dirty carpet in room . Had to clean hair out of sink. Bathroom very tight between toilet and door. Massive holes in driveway to hotel.

Poor

Disliked: Room was dusty and stains on the carpet the place also smelled like weed.

Overall we were disappointed with...

Liked: The breakfast options available were good. The location was easily found off the interstate.
Disliked: Mold on the bathroom ceiling, the dampness of the carpet and the room overall, musty smelling, carpet was dirty and left bare feet dirty, visible stain on the carpet under the coffee shelf, there’s a sunken area in the floor between the two beds, the noise from the interstate (room faced the interstate). Last night we did report the mustiness & damp carpet in the room and an alternative room was not offered.

Very good

Very good

Exceptional

Exceptional