Holiday Inn Express - Charleston/Kanawha City By IHG

Exceptional

Place to rest our eyes.

Liked: The breakfast was decent when replenished. It took a while for things to get refilled but everything was good aside from that. The pool was clean with stocked towels.
Disliked: The front desk attendant couldn't find a room for me so I had to book online and wait 30 minutes for our reservation to come through the system. We had no extra bedding for the pull out couch. Not enough towels for our party. The shower was dirty with handprints all over the bathroom. Nowhere to hang towels beside the shower. Our key kept de-programing. We had no access to the fitness room because of said issue. Definitely poor cleanliness all around.

Very good

Exceptional

Very good

Passable

Liked: No towels in room. Hand towels were stained. Floor was not swept.

Nice place but could be...

Liked: Comfy beds, great location, pool, breakfast, friendly staff
Disliked: The rooms smelled a lil, dirty carpet, dirt smudges on the walls, the coffee supplies in the rooms was not sufficient, one of our rooms didn’t have extra sheets, etc for the couch bed.

Not staying here again!

Liked: I got some sleep.
Disliked: Location scary and loud. Not enough parking. Dirty. Poorly staffed. Fair breakfast. Saw dog urinate on floor!

Abismal. In town to bury...

Liked: The gentleman cleaning the rooms was polite, helpful, and very friendly. Everyone else, not so much.
Disliked: Staff very rude. Called to inform desk we would be arriving late. Response was at best condescending. "Your room will be avaliable, That is what a reservation means!" Reservation for four days, but we were checked out after first day. Returned from funeral to find key did not work on second day. Young man threatened me with physical harm because I was concerned about the front desk being left unattended for over 15 minutes. Had to reregister for remaining three days.