Holiday Inn Express Cardiff Bay Guest Reviews
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Williame65 Fri, 4 July 2025
Pleasant
Elliott Fri, 4 July 2025
Room clean and comfortable. Close...
Liked: Room clean and comfortable.
Disliked: Lift not working, so carrying bags up stairs was difficult. Coffee machine not working for breakfast. Time for update compared to other Holiday Hotels. Had to pay to park your car there.
Zandrea Fri, 4 July 2025
Good
Karoline Fri, 4 July 2025
Staff, location and the cleanliness...
Liked: The staff were all very kind and welcoming. The lady who is in the breakfast area was lovely. The location was closer to the centre of Cardiff than we thought. Very much walking distance
Disliked: The rooms were unbelievably warm. No air con in the rooms. We asked 3 times for a fan but still didn’t get one.
Caroline Fri, 4 July 2025
Comfortable good value (compared to...
Liked: Comfortable clean room & shower. Slept well. Polite, friendly staff. Great breakfast, air conditioned dining area.Convenient position halfway between Bay area and city centre, in walking distance.
Disliked: Windows of room only opened a little way (probably for safety reasons) and fan in room was not really air con, so not so effective on a hot day. The contrast to the ground floor reception / dining area was stark.The wharf area seemed a little neglected, would not walk that way in the dark. Needs improving.
Alison Fri, 4 July 2025
Very good
Katarzyna Thu, 3 July 2025
Great
Liked: Clean friendly staff spacious room
Disliked: I liked all
Lee Thu, 3 July 2025
Superb
Janet Thu, 3 July 2025
Very good
Liked: It was convenient, clean, comfortable, really lovely staff
Disliked: Loud music at breakfast
Catherine Thu, 3 July 2025
Bad
Liked: Nothing
Disliked: Boiling hot rooms no help on receptionCheap food where corners had been cutTerrible management Terrible customer service afterwards Truly disappointing