Holiday Inn Express Burnley M65 Jct 10

Overall good value for money...

Liked: Great location well maintained with access to EV charger
Disliked: Food was substandard for price - also drink expensive. Fold down sofa bed not comfortable.

Clean and comfortable with a...

Liked: Quiet at night, accessible and lots of parking.
Disliked: Nothing

Very good

Liked: Great breakfast, very friendly staff.

Bad

Liked: Confirmation number: 6528726140You have a new message from Holiday Inn Express Burnley M65 Jct 10 by IHGHoliday Inn Express Burnley M65 Jct 10 by IHG said:Hi Ruth. We have spoken on the phone regarding this matter several times this evening. We have a full audit log, so please do feel free to contact your bank and raise a dispute if you feel you are inclined to receive a refund. We will then be able to provide our evidence to support the charges and then it will be down to the bank to dispute with Booking.com if you wish to proceed further.The full terms and conditions of booking through Booking.com are available on their website, and also our website dos not state anywhere at all that Skipton is 0.8 miles from the hotel.Kind Regards,Catherine.Just nowPlease respond to the property by replying to this email.Most recent messagesHoliday Inn Express Burnley M65 Jct 10 by IHGCancelled reservation due to misleading infI booked a reservation on Saturday 26/07/2025 as on the website it states that you are 0.6 miles away from Skipton.This is incorrect and I called to cancel the reservation and spoke to 2 members of your staff who advised that your hotel was 18 miles away so while i was on the phone I cancelled the reservation within 10 minutes of the booking through [link removed]and was advised by your staff on reception that I would not be charged.The money has been deducted from my account today as a no show which is incorrect and I have spoken to [link removed]who have tried to refund the money but you are refusing. I have evidence of this. The calls and proof I cancelled.You have refused to refund the amount of £115 which it wasn't for 2 adults it was for 1 adult and 1 child.You have taken funds fraudulently from my account today when I cancelled on the same day due to misleading information on.Please check your phone log on Saturday when o called twice and cancelled.
Disliked: See above. Disgusting.

Very good

Good

Good food , (self service)...

Liked: Cleanliness, size of room, fittings.
Disliked: Nothing

Good

Liked: LocationGreat Breakfast
Disliked: Room quite room

2 night stay comfortable and...

Liked: The facilities were excellent the staff could not have been better