A horrible experience!

Disliked: We have made a reservation with free cancellation, pay at the hotel option, days ago. On the arrival day, around 8 pm, while we we on our way to the hotel, they called us to ask our arrival time. We have told them that we will be there in one hour. After 30 min. they called us again about our arrival time, which we replied that we will be there in 30 min. When we arrived there after 30 min. they shouted us that our res. is cancelled, put the blame on us for making a reservation with pay at the hotel condition. To this day, I don’t know why they called us if they would give our room to someone else no matter what. Apparently, if you are making a reservation with free cxl option, they can cancel it without telling you. They said that we can stay at the hotel which is close by, paying more than 50% of the original cost. We are a family of four, with 1 child and 1 baby and it was nightmare to deal with the rude reception staff and the sleepy children at the same time. They were not apologetic at all, even when I showed my reservation was still active on the app.By the way, finding a parking space was not possible. Don’t fall for the free cancellation option, unless it is ok for your reservation to be cancelled on the last minute.