Holiday Inn Express Branford-New Haven Guest Reviews
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1.7 miles from Branford centre |
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Diana Fri, 12 April 2024
Exceptional
Liked: Breakfast and bags to go, unlimited tea, coffee, fruits, service was excellent, fast response to messages
Disliked: Can't think of anything
James Wed, 10 April 2024
Superb
Judith Tue, 9 April 2024
Pleasant
Van Sun, 31 March 2024
great help from staff with...
Liked: Excellent service, very clean.
Disliked: the egg omelett could use imorovement
Carol Thu, 14 March 2024
Very good
Katherine Wed, 13 March 2024
Exceptional
Paulson Mon, 11 March 2024
Bad
Disliked: This was a horrible experience. I booked this room weeks ago with card that was on file for me. The day of reservation weeks later you sent an email that card had expired. We were already traveling to location. 4 hour drive later I am told reservation was canceled and I did not get a room. You had weeks to reach out so I could correct. Last time I use this app.
Melissa Sun, 10 March 2024
Great place to stay
Liked: Friendly staff, good breakfast, clean and spacious room
Michael Mon, 26 February 2024
Facility was clean, staff was...
Liked: Location and condition of facility.
Disliked: Made a reservation for a room with two queen beds, the room I got had only one king bed. I was traveling with my adult daughter so this presented an awkward situation. When I approached the individual at the front desk about it, he told me there was nothing I could do, I could either take the room or leave, this was 11:30 PM after a long day. He continued to make excuses on why were given the wrong room, at one point telling me that maybe they gave the room to an IHG member instead of me, basically because they are more important, I told him I am an IHG member. I had to ask him to stop speaking because as he went on, he continued to insult me with every excuse. Utimately, he discounted my room but by $50. Honestly, I would not want someone like that representing my business.
Iris Mon, 26 February 2024
Exceptional