Holiday Inn Express Boston Brockton By IHG

Liked: Checked in late after a concert at Gillette Stadium - asked for extra pillows and a cot and they were obliging.

Good nights sleep.

Liked: Clean room. Free water. Two large beds! Nice pillows too.
Disliked: Nothing really

Would go back

Liked: Very clean. Polite staff
Disliked: Distance to Gillette Stadium

They took care of our...

Liked: Accommodated us after we discovered our assigned room 207 had stained walls, looked like ammonia or urine or bleach. We were told it was bleach. They moved us to a different room, so that was good.
Disliked: 1)Stains on the original room 207. 2) I asked for a receipt upon check out and the clerk said I needed to contact the site I used to book the room. I contacted the site and they said it’s the hotel’s responsibility and obligation to provide a receipt to me. It was if I asked her for a free nights stay! She asked me for my email and I provided it, which she did nothing with it. Just to humor me. Why was it so hard to just print out the receipt, she was staring at the receipt on the computer. I don’t get it!

Very good

Liked: I apparently booked the wrong room. Booked a one queen bedroom for three people. Hotel offered to move us for the first night but were sold out for the second so we chose to stay in the original room they gave us a cot which worked out fine. The room was a bit small to try to fit the cot in but we made it work
Disliked: No one was at the front desk on a regular basis. When we checked in someone who was passing by actually hollered and then someone came out. Perhaps a bell would be helpful.

Smile smelling room, rude reception

Liked: Close to foxborough
Disliked: Our room smelled so bad of smoke!! And we don’t smoke. Had to be sure to tell the reception so we wouldn’t get charged for the smell. It was so bad. Still haven’t gotten my $50 hold back yet on my card. They also put us right near the lay dry area so all we heard was the workers in the morning slamming doors and talking so loudly. When we checked in the guy was so rude, I asked for a second floor room he rolled his eyes and said ya not available. Won’t stay here again! The Town and country across the street is much nicer and friendlier. They didn’t have rooms this year, so we opted for Holiday inn, but NEVER again.

Exceptional

Pleasant

Very good

Liked: Good
Disliked: Good

Very good