Holiday Inn Express Boise University Area By IHG

Couldn't stay due to chaos...

Liked: Nothing! We didn't even stay the night, yet they are insisting on charging me.
Disliked: We arrived at 9:30pm on the Friday night of our reservation and the place was a zoo. There were tons of college students partying downstairs and I could barely hear the receptionist. They ran out of rooms with 2 double beds which I had requested but the main issue was the chaos and noise. My son has Autism and there's no way he would have even walked in the front doors. I explained this to the receptionist and she was very rude. I have called the hotel 5 times in the week since and the manager never returns my calls and they just insist it was non refundable. I would never book this place again!

Pleasant and comfortable

Liked: Lovely view from the sixth floor, spacious and comfortable room. Walking distance to restaurants in the vicinity. A few minutes’ drive to downtown. Breakfast is very good with healthy cereal options and inventive takes on the standard eg frittata and tortilla with salsa roja / verde.
Disliked: WiFi can be flaky.

Very good

Poor

Disliked: Small room and no fan in the bathroom and not very many place to put things and very muggy inside. Breakfast so not not good.

Very good

Superb

Superb

Liked: Good breakfast
Disliked: Price-room rate jacked up for a concert in town

Good

Liked: Rooms were clean. Beds were comfy.
Disliked: Customer service needs more training in how to properly address patrons and accommodate to their needs. It is in fact a customer service job.

Great experience food mediocre.

Liked: Just like everyother holiday express, they always meet my expectations.
Disliked: Limited types of food.