Holiday Inn Express Birmingham Star City

Hotel was very nice, and would definitely return if visiting Birmingham again.

Liked: Staff were lovely; very clean and room was lovely.
Disliked: Breakfast was chaotic and ran out of things and had to wait a while to be refilled. We had a disabled room but my sister was still not able to get in the shower as she was not able to lift leg to get in bath and the bath was very slippery and needed a non slip mat.

Exceptional

Liked: All good location brilliant for where we were working
Disliked: Nothing

Pleasant

Disliked: Location and hotel cleanliness

Superb

Splendid experience at Holiday Inn...

Liked: The locationThe environmentThe atmosphereThe cleaness of the roomsThe good breakfastThe staff and services they rendered.The checking and checkout arrangements
Disliked: The bed was not very comfortable, really. Would have liked a double bed with better balancing and firmness for a couple.

Very good

Liked: Location
Disliked: Broken shower and breakfast was dry.

Good

Liked: Good comfortable room and hot breakfast included, staff were very helpful.

Passable

Liked: The size of the rooms
Disliked: The receptionist check in service was not good at all. She was very unfriendly and unhelpful. Toilet seats and lighting were very poor. Breakfast quality was very poor. The carpet in the stairs was very poor.

Did the job for want...

Liked: Close to where I wanted to visit
Disliked: The pair of dirty socks found under the curtains in our room.What seemed to be a single duvet in a double duvet case.

Did the job

Liked: Good room rate. Clean and safe.
Disliked: Bar area had no atmosphere. Like a cafe.