Holiday Inn Express Birmingham-Snow Hill Guest Reviews
Write a review
Write a review
Lorraine P, Milton Keynes, visiting Utilita Arena Birmingham
Stayed here for one night with my daughter. Very nice, clean hotel.
Liked: The room.
Disliked: Nothing.
Jana Sat, 28 June 2025
Exceptional
Linda Fri, 27 June 2025
I will be back!
Liked: The staff were amazing. Over and above. Was made to feel like nothing was not doable. Honestly the best stay I've had in a hotel in a very very long time (5 star hotels included)
Disliked: Absolutely nothing!
Suliman Fri, 27 June 2025
Very good
Megan Fri, 27 June 2025
Exceptional
Anonymous Fri, 27 June 2025
Horrible.
Liked: N/a
Disliked: I booked the hotel through BOOKING.COM. Once I reached the hotel the receptionist said we are fully booked and i don’t know why BOOKING.COM is still taking the bookings. It was 23:30 and she asked me to go 1 of their other hotels because they have rooms. Okay..!! We went to this different hotel and that receptionist was giving me the room with double price. I refused as obvious and went back to the initial hotel. After all this chaos it was 00:30 and i had 3 years old kid with me struggling to find a room. The receptionist was saying that it was BOOKING. COM’s fault that they are overbooking. But according to me if a hotel is overbooked they should put cap on the new bookings. Such an irresponsible thing. I guess big companies don’t care what their management is doing.
Lisa Thu, 26 June 2025
Nice hotel, nice staff, bad...
Liked: Breakfast and breakfast staff.
Disliked: The first room we were in had a serious leak from the air conditioning that sounded like someone on in the shower! Them we were moved to another room but that air conditioning didn’t work at all a lovely guy called Brent from the front desk tried to fix but he couldn’t so he gave a small fan and offered us a refund! Which we are still waiting for!! Booking. Com need to do it but they don’t even bother responding to my message. Brent on the front desk was very helpful! Booking. Com no help at all.
Adjei-boateng Thu, 26 June 2025
Pleasant
Robert Thu, 26 June 2025
Very good
Ayan Wed, 25 June 2025
Exceptional
Sarah Wed, 25 June 2025
Lovely stay will stay again.
Liked: Comfortable bed. Large bathroom, great bathroom. And air con.
Disliked: Breakfast wasn't great. But OK