Holiday Inn Express Birmingham-Snow Hill

Stayed here for one night with my daughter. Very nice, clean hotel.

Liked: The room.
Disliked: Nothing.

Pleasant

Liked: It was clean and pleasant
Disliked: Was unable to buy a hot drink from the bar. And the tea and coffee machine had closed for cleaning signs on them all the time. So to have a hot drink you had to be in your room or at a different facility.

Exceptional

Liked: Clean and bright TV worked and the showers were refreshing.
Disliked: N/a

Very good

A basic hotel stay ruined...

Liked: Breakfast was fine.
Disliked: We travelled as a family for an event, booking three rooms beside each other, popping in and out of the other rooms over the weekend to say hi. On the morning of checkout, my brother found bedbugs in his bed. He saw this with the manager and was refunded however some of us had left earlier and couldn't verify whether or not there were signs in other rooms. I wrote to the hotel afterwards and received no response.

Superb

Liked: They let us check in early. Friendly staff
Disliked: Parking wasn't easy to find. sofa bed was a bit uncomfortable because you could feel the middle bar but not a big deal. The hairdryer didn't work, again not a big deal

Poor

Liked: Breakfast
Disliked: Spilled drinks on carpet, not clean enough, torn sofa

Superb

Liked: Comfy, clean beds
Disliked: Would prefer to have dairy free options freely available rather than flagging down staff to ask

Superb

Very good