Holiday Inn Express Birmingham-Snow Hill Guest Reviews
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Lorraine P, Milton Keynes, visiting Utilita Arena Birmingham
Stayed here for one night with my daughter. Very nice, clean hotel.
Liked: The room.
Disliked: Nothing.
Aisha Sat, 5 July 2025
Not recommended
Liked: The only thing I like was the breakfast
Disliked: Air conditioning was broken did receive email 2 days before checking in to state how fans were in rooms my children were upset could not sleep and worse thing is it wasn't cheap 2 nights and 2 rooms for £600 so disappointed cleaning staff were really friendly but checking in staff didn't care about the air conditioning and said they would refund us and we could leave never going back i had met other people in the lift who were staying for work and there air conditioning was working very well they were cold so they had to switch it off!!!
Rita Fri, 4 July 2025
Staff was rude when we...
Liked: Location and cleanliness
Disliked: Property was clean but the AC was not functioning. They however provided a fan which made it better.
Abdoulie Fri, 4 July 2025
Very good
Huda Fri, 4 July 2025
Pleasant
Affia Fri, 4 July 2025
Bad
Maya Fri, 4 July 2025
Highly recommended, especially for guests...
Liked: I loved the variety and generosity when it comes to breakfast. The hotel also gives guests the option to take their breakfast with them. Another aspect I liked regarding the hotel was the possibility of checking out at 11 am. The staff is really kind. I'm particularly grateful to Nyasha who promptly printed out some documents I needed.
Disliked: There was a slight delay in giving me the room, but I'm sure it wasn't the hotel's fault (probably due to late check outs).
Trevor Fri, 4 July 2025
Wouldn't return as their AC...
Liked: The place was nice, breakfast ample, staff courteous.
Disliked: The AC was broken in all rooms on a very hot summer day. Plenty of people were unhappy. As the rooms are on high floors the windows don't open. All I needed was a good nights rest as my daughter was just out of surgery in the hospital next door, and I wasn't able to get it. Very unfortunate, amd I wouldn't go back.
Anonymous Fri, 4 July 2025
Exceptional
Shania Thu, 3 July 2025
Passable
Anonymous Thu, 3 July 2025
Exceptional