Good location - use local cab firm from station, not black cabs! Good location and friendly staff.

Liked: The room was nice, so no complaints.
Disliked: Poor selection of food, Scrambled egg was horrid; for a chain, the size options were poor and quality poorer.

Basically will never stay at such a poor 'what can be best described as a glorified Travelodge' again. Poor staff with bad attitudes - felt as though we were an inconvenience to the staff. Room was very basic; beds uncomfortable. Breakfast very, very poor - very substandard for a room we paid £165 for the night! Tables dirty, food selection very poor and quality of food cheap utter crap.

Liked: None.
Disliked: Poor all round.

Would recommend

Liked: Accepted late arrival - we had a late flight into Birmingham and didn't fancy driving home.Bar was still open.Beds and pillows were comfortable.Staff were helpful
Disliked: The daily charge for the car park.

One night very good clean

Liked: Clean nice
Disliked: Smoking vapes outside

Very good

It was pleasant - but...

Liked: Bed comfortableRoom okay, noisy guests in reception who continued to party till 11.30pm!!Breakfast decent
Disliked: Having to pay extra for parking - this was not mentioned at time of booking. also expensive - £12 for just overnight, while sleeping.Poor service in evening for food and drink.

Very good

Liked: I liked breakfastI liked location and I liked clean
Disliked: I liked 1st floor then 3rd floor

Very good

AVOID!!!!

Liked: Close to venue
Disliked: Hotel marked me as a no snow despite taking the payment at check-in which resulted in Booking charging my other card. Both companies thus far have been useless and incredibly unhelpful to the point where I had phone put down on me multiple times. Spent hour with no resolution despite involving IHG.

Ok wouldn’t return

Liked: Convenient location Some staff good
Disliked: Too cold in the rooms even if you turn up the controls it seems it’s overridden by the hotel. Really cold at night

Superb

Liked: Breakfast was well stocked with a good choice
Disliked: Paying for car parking