Good location - use local cab firm from station, not black cabs! Good location and friendly staff.

Liked: The room was nice, so no complaints.
Disliked: Poor selection of food, Scrambled egg was horrid; for a chain, the size options were poor and quality poorer.

Basically will never stay at such a poor 'what can be best described as a glorified Travelodge' again. Poor staff with bad attitudes - felt as though we were an inconvenience to the staff. Room was very basic; beds uncomfortable. Breakfast very, very poor - very substandard for a room we paid £165 for the night! Tables dirty, food selection very poor and quality of food cheap utter crap.

Liked: None.
Disliked: Poor all round.

Very Happy and will Return

Liked: service and selection was great
Disliked: it was all great, But always room for improvement...

Bad

Liked: Nothing we were told when we arrived that the hotel was being used as a quarantine hotel, we booked in January and this was the first we heard of it. When we phoned to discuss alternatives we did nit receive an apology, the fact I?ve just been asked to rate this non trip is a joke.

Value for money

Liked: Was quiet
Disliked: Missed breakfast

Excellent site with clean facilities,...

Liked: The staff made the place.very clean & the food was very nice

Superb

Smooth, efficient and hassle free....

Liked: Our stay had to be extended, the Staff were more than helpful ensuring our stay at a very difficult time was as best as we could expect. Very helpful staff in particular Steph. Thank you to all you made a really difficult time less stressful.
Disliked: Nothing springs to mind, keep up the good work. Clean and efficient, helpful and considerate what more can anyone ask for.

Exceptional

Superb

Liked: Nice room. Matching the expectations and description. Despite the pandemic food is served, though breakfast is limited.
Disliked: Shower could be bigger. Due to the pandemic it is allowed to have dinner/breakfast only in your room (understandable), however there is no a second chair in the room making it very unconvinced, if there are two of you in the room. Location is a bit far from the airport/train station. In fact you can reach the hotel only using a car.

Housekeeping needs to be on...

Liked: With current restrictions, staff were helpful at reception and when serving food. On our second night, reception would not answer the phone so had to go down and physically ask them for our choice for tea.
Disliked: House keeping were non existent. On our second night, the room had not been made up and our bins were overflowing. Someone had been in the room as air freshener had been sprayed. As advised, we put our rubbish in the corridor but it was some time later before it got picked up. The next morning, we put out or previous nights wrappers from tea. When we returned at 7pm, the rubbish was not only at our door, but other doors as well! Not the service we would expect from Holiday Inn.