Holiday Inn Express Big Rapids By IHG

Exceptional

Superb

Exceptional

Exceptional

Liked: All of the above. The young gentleman that checked us in was exceptionally professional. Please tell him.
Disliked: no place to hang clothes in the room.

Superb

Exceptional

Fair stay for the price

Liked: Overall we had a nice stay. The room was generally clean- however we did have ladybugs, a stink bug and a spider in our room. The breakfast was as you’d expect for a hotel but the area was very clean and nice. The pool was also not very clean- the water had lots of debris and was quite murky. Location was good and staff was friendly.

If you have kids.......

Liked: The staff were nice and it was close to town.
Disliked: The rooms were out dated, the pool and jacuzzi were dirty and the jacuzzi was way to hot to enjoy. There were unsupervised children in the pool area and staff did nothing. My friend and I who had no kids were placed in a room with kids on both sides. Over all I will not be staying at this hotel again. It was to expensive for what we got.

Staff was very nice and...

Liked: Comfortable bed and pillows. Nice tv and channel selection. Room temp perfect.
Disliked: Breakfast food was cold. Pancake maker not working. Cinnamon rolls inedible.