Holiday Inn Express Belfast City Queens Quarter

Passable

Liked: We booked in advance for my daughters graduation on booking.com and have never previously had issues . But this time we were given a double bed instead of a twin. I had to share with my 14 yr old daughter. Had a sofa bed the 2nd night which was still not great for the price.
Disliked: Sharing a bed the 1st night, then a sofa bed the 2nd instead of the twin room we booked. £250 for 2 poor nights sleep. It was so hot in the rooms so kept the window open, and there was no extractor fan in the bathroom either.

Good

Disappointing and wouldn't recommend

Liked: The room was sufficient for our needs, the bathroom was clean.
Disliked: The breakfast was really poor. Continental selection was very limited. Location wasn't great, the area of the street that the hotel is situated on is very run down, broken windows and damaged properties out the front and groups of men made us reluctant to walk there. We used the car park, and the homes behind it which are visible through the railings surrounding the car park, there were screams and other noises coming from the properties. Most disappointingly a staff member was particularly rude on a couple of occasions, when asking for assistance with a faulty room key it seemed as if this was a huge chore and also when my daughter had banged her head and asked for an ice pack the staff member was very unhelpful. While I appreciate the hotel didn't have an ice pack it would have been reasonable to ask if there's anything else they could have helped her with, an a request for an ice pack would indicate an injury.

Superb

Exceptional

Liked: Great staff very clean and efficient. Family friendly.
Disliked: Nothing

Comfortable and Relaxing stay. No...

Liked: Room was comfortable. Great staff - even kept us early morning breakfast when we checked out early. Great breakfast options as well
Disliked: Room service not available. We have to go downstairs for food or any service

Bad

A clean, comfortable hotel

Liked: Comfortable bed, friendly staff, good tasty breakfast.
Disliked: It’s a slightly longer walk from the city centre than I imagined and the local area had a bit of an issue with litter- I think the seagulls had got into the bins. No air con in the room

Good

Liked: Good bed . we got an extra duvetBreakfast okLocation quiet, 25 min walk from citycenter
Disliked: Wifi worked half of the timeSafe didn’t work. Mentioned it to the staff, but they didn’t fix it