Holiday Inn Express Atlanta-Kennesaw By IHG

Very good

Liked: Breakfast fantastic
Disliked: Host sent us to our room that wasn’t ready

Bad

Good

Liked: Near restaurants
Disliked: N/A

Very good

Pleasant

Disliked: All the construction

Superb

Never will I stay again

Liked: The staff were all nice
Disliked: The hotel is under renovation which wasn’t noted anywhere. Due to this (renovation inside and out) it was VERY noisy at all times. Due to them beating on walls on the other side of our room I was unable to ever get my baby to sleep. There was 0 hot water in the hotel, which I did go to the front desk about but never heard a resolution. After 10 minutes of trying to let the water heat up, it was still ice cold, 15 minutes later you would get Luke warm water at best. The rooms smelled horrible of body odor as did the beds. The beds smelled so bad in fact in the morning you woke up smelling like someone else’s body odor. They also needed a good cleaning overall. Hair and crumbs all over the floor. The ac in the room was VERY noisy all night and due to the property’s location it sounded like you were sleeping in a train station. The pool also was closed which wasn’t noted. Thankfully I was able to get a refund for the nights not stayed and we moved to a different hotel.

Exceptional

The last day check out...

Liked: Accessibility
Disliked: It was under construction they were remodeling the lobby area upon our arrival and at departure the elevator was inoperable. Me and my elderly mother had to walk down 5 flights of stairs. Our room had a water leak by the sink too.