Holiday Inn Express Arlington Interstate 20 Parks Mall By IHG

Disappointing

great

Liked: great
Disliked: none

Exceptional

Average, front desk night staff,...

Liked: Housekeeping staff on point., professional, pleasant.Day and evening front desk staff, helpful, professional.
Disliked: Food not ready on Sunday, keep running of of food, had to wait for her to prepare more food, that did not comne out in a timely manner, staff upset because she was unable to keep up with amount of guests coming into dining room.Unprofessional, loud talking, agitated. Talking loud, stating she was working by herself and needed help. She was pleasant to guests, upset with co-workers. This was around 8:00 =8:30 am. We had to leave without breakfast in order to make it to make flight at airport.

We were here for the...

Liked: The location was great. Jollibee is in your parking lot. My granddaughter was born in the Philippines. Jollibee is well known in the Philippines. She loved Jollibee imagine her surprise when we found Jollibee in the Dallas area did not know it was here. We ate here twice. All your employees were super nice to us. Nothing bad to say about any aspect.
Disliked: Our only complaint was that checkout was at 11. We arrived the night before late and didn’t get a chance to get in the hot tub. She was looking forward to that to soothe her muscles.

Exceptional

Very nice

Liked: Was quite
Disliked: The bed was compulsory

Expected better. Did not have...

Liked: Location
Disliked: Phone did not even fit properly on the base. If my room was to receive a call how would i know? Some of the charging ports did not work. Did not have an ironing board. Iron had black residue that ruined our clothing. People above us should have been removed from the hotel for being ridiculously loud. That was uncalled for. Hot water barely worked.

Good clean facility with good...

Liked: Clean good location hotel, good southern breakfast
Disliked: Shower water volume is low, little expensive price for that city.