Holiday Inn Express and Suites Woodside Queens NYC

First and foremost we were coming from Boston to NY and drove about 3 hours. When we called around 10AM to see if we could get an early check in we were advised that they were booked last night and couldn't accommodate. When we asked if when we got there we were able to see if we could check in early the receptionist advised that early check in would be a $75 fee which we have never heard of. Once we arrived to the hotel around 12:30 we were met with another unpleasant interaction with the front desk staff just flat out telling us we couldn't check in until 3. It was the lack of empathy or customer service that made this an unpleasant interaction. This information was provided in a 'oh well, too bad' manner. We drove around Queens for 3 hours and was finally able to check in. Later that night we were having trouble with the Chromecast feature on the TV and called the front desk to see if there was anything they could do. We were also met with an unpleasant interaction with the front desk saying it doesn't work and has nothing to do with them. We were advised to watch something on TV ( mind you they have the worst channels so there was absolutely nothing to watch) or we could buy a movie. We went to bed. The guy who checked us out was the most pleasant part of our stay. I will never stay here again.

Liked: It was clean.
Disliked: Rude front desk staff; nothing on TV and Chromecast didn't work.

comfortable stay at holiday Inn

Liked: Nice location, friendly staff. The beds were comfortable. There were lots of supermarkets and shops near the hotel as well
Disliked: the breakfast was basic. But I think for US standards it is ok.

Very good

Exceptional

Exceptional

Exceptional

Liked: Good location to airport and other activities. Excellent customer service at front desk.
Disliked: Maid service was lacking.

Amazing

Liked: Everything
Disliked: Nothing

Superb

Exceptional

Exceptional