Name: Holiday Inn Express Hotel & Suites Waterloo - St. Jacobs Area By IHG
Address: 14 Benjamin Road, Waterloo, ON
Telephone: (888) 416-0458
Rating: 4

Holiday Inn Express Hotel & Suites Waterloo - St. Jacobs Area By IHG Guest Reviews

Overall Average Score:

Very Good (4 out of 5)

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Exceptional

Disliked: The pool. It's too small and there's a cap of 20 ppl but I think 20 is already too many! 10 is max!

Overall good

Liked: Clean
Disliked: Internet weakTV kept freezing while watching Kids water play zone the water was strong coming out of the vents. Too strong for little ones.

Very good. Great location from...

Liked: The breakfast buffet was great, really enjoyed the coffee! Staff were accommodating and rooms were clean. The beds were comfortable to sleep in too.
Disliked: The walls were fairly thin. There were a few nights where we can hear a bit of the conversations and tv playing in nearby rooms.

Good

Liked: comfortable bedsclean
Disliked: heating/cooling thermastat was missing on the wall!?!had to use unit controls which were unworkable and fan was extremely noisywindow curtains in breakfast area were ripped and shredded!!!

Exceptional

Wonderful and so pleasantly memorable

Liked: Everything was fine
Disliked: Nothing specific

Overall good big size room...

Liked: Breakfast was good lot of variety Clean facility
Disliked: Rooms should have bedroom bathroom slippers n tooth paste

LOVE this hotel! Cant wait...

Liked: Breakfast was AMAZING!!! The staff were so amazing and kind and kept the property SO clean!!!!! The hot drink station that is open in the lobby 24/7 is SUCH an amazing touch! We loved the pool as well! We had an an amazing experience, great work!! We can’t wait to return!
Disliked: 1 elevator was down so there was only 1 elevator for housekeeping and guests to use which got difficult for guests in our party with accessibility needs.

Was really close to st....

Liked: Breakfast was really good...could have used milk for tea ....tried making a tea in the room but the coffee machine doesn't get the water hot enough for tea so ended up throwing it out and going down to the lobby for a good tea...coffee was really good...bed was comfortable.
Disliked: No milk for tea had to buy my own.No benches outside for smokers to sit....had to stand and I have a bad back.

Value hotel for short stay...

Liked: Room was good and spacious.
Disliked: Breakfast was not quite up to what I expected. There was not much variety of fresh fruit, no potatoes/home fries and just overall a bit limited.My biggest concern was the pool. It was over chlorinated to the point the kids could not stop coughing and all our eyes were itchy. We couldn't stay in the pool and had to get out.Also, no towels in room when we arrived.