Holiday Inn Express and Suites Tuscaloosa East Cottondale

Was good until I got...

Liked: I’ve stayed here before and really liked it so it was my first choice to stay this time but I don’t think I will be coming back.
Disliked: Gave it a bad rating because I booked the room with one card (which they said it wouldn’t be charged till I checked in) and when I got there I wanted to use another card which they said they used. When I got home both cards were charged. The one I wanted charged was only for a partial amount. I called twice to the hotel to get it fixed and he wasn’t in and was told he would call me back which never happened.

Exceptional

Good hotel, housekeeping not be...

Liked: Pros: Location, Check in Staff & Parking Cons: Housekeeping was either non-existent or random. We stayed there 5 nights, and our room got cleaned only twice. The second time was after we complained. Even then, the replaced towels had lipstick marks from a previous customer.

Exceptional

Liked: Everything was wonderful...and a blessing.

Exceptional

Superb

Passable

Exceptional

Exceptional