Holiday Inn Express and Suites Tonawanda Buffalo Area By IHG Guest Reviews
Write a review
Write a review
Karen Mon, 26 May 2025
Expensive and unsatisfactory
Disliked: No ventilation in room. Thermostat did not work or adjust. Room smelled stale and stuffy. Very loud room next to parking lot. Heard every door slam and every voice. Noisy hallways. Thin walls. Not super clean room.
Fiona Wed, 21 May 2025
Very good
Timothy Mon, 19 May 2025
Exceptional
Disliked: Guess I got overcharged because of wrong payment info from 184 jumped up to 234
Esquire Thu, 8 May 2025
Overcharged for things wasn’t made...
Disliked: Poor communication with management
Roshan Wed, 7 May 2025
Very good
Saša Tue, 6 May 2025
Superb
Liked: Close to Niagara Falls
Rob Sun, 27 April 2025
Exceptional
Liked: Service is always great
Elizabeth Thu, 24 April 2025
We had a wonderful stay...
Liked: The staff was very helpful , pleasant and respectful. The breakfast was very good we loved the pancake machine and the servers at breakfast were always smiling and greeted us daily they really made our day
Disliked: We had a problem with Booking.com they did not address my request after multiple time calling Booking.com the staff at Holiday Inn Express Tonawanda solved my problem very quickly
Lisa Fri, 18 April 2025
Probably stay again
Liked: Was a pretty place, staff were nice. Building next door pretty unsightly. Pool didn't feel heated at all, we were quite cold in it and only stayed in about 15 minutes. Barely any chairs to sit and watch kids at pool and no noise dampening in pool so another families kids screams were deafening!! Unfortunately the heat in our room wasn't working, staff took money off final bill. Plus elevator room was so close to our room we heard the motor constantly which was bothersome. Again staff was nice and breakfast there was great and not lacking!!
Andrea Mon, 7 April 2025
Exceeded my Expectations!!
Liked: Room was GREAT..Manager and staff were very helpful and friendly!
Disliked: Was very disappointed that I was unable to utilize the pool...My key card another guests card nor front desk staff's card would work to allow access and maintenance never arrived