Holiday Inn Express Sumner By IHG

Pleasant

Poor

Liked: Good. Limited choices for cooked food. Pre prepared
Disliked: Already stated

An overall okay place, but...

Liked: It was clean. Close to the place we needed to go. Free parking.
Disliked: Parking was horrible. They share the parking lot with another hotel. There are spots in the back and side of the hotel but no other entry access to guests, even with a room key, aside from the front entrance. I've stayed in many hotels over the years but this one had to have some of the thinnest walls I have experienced. I heard doors closing all morning as if our room door was open. The window blinds were somewhat transparent, and there were no curtains to pull to cover it completely. Breakfast and coffee were okay. I got the sense from reviews it would be really good but I would just put it at decent. Good in a pinch but still hotel breakfast food. There is a train that passed by in the middle of the night but if you're a sound sleeper you should be fine. We also didn't have a TV remote for some reason and the phone didn't work. We ended up surviving without them but it was odd. They didn't have extra pillows or blankets for the pull out couch so we ended up going down and grabbing some. It could have just been a quick turnover for the room and that's why the remote and extra bedding for the bed were forgotten.

I would stay again, it...

Liked: Breakfast was included in the stay. Many choices, hot breakfast, it was great. Parking onsite was free. It was in a good location for what we needed. A couple eateries nearby.
Disliked: We were there for 2 nights and no housekeeping. At least we caught them in the hallway and they gave us more towels and emptied the garbage. The pool was closed for maintenance.

Our first trip to Washington...

Liked: Breakfast was amazing! Food, staff, PANCAKE MACHINE!!! All of it was amazing! Cinnamon rolls, muffins, bagels, toast, hot spread, cereals, fresh fruit, pancakes, yogurt, milk, coffee, tea, hot chocolate and juices! The beds were comfortable and bathroom was very large and accommodating.
Disliked: We did not get the train track view

Very disappointed!

Liked: The pool and hottub were indoors and great for families.
Disliked: We reserved a suite for 4 people, 2 adults and 2 teenagers. After we checked in and went to our room, the room had a single king bed with a pull out bed. No additional room such as a suite should have. When I asked for a suite I was informed there were none. When I asked if we could have rooms next door they put our rooms 4 doors away from each other. I was not offered a discount for inconvenience or false/bad advertising. I am very disappointed!

Exceptional

Pleasant

Superb

Liked: Location and accommodations were excellent. The staff were all wonderful - friendly, and helpful. In particular, Angela Brown, who managed the breakfast amenities, was helpful, kind, and a genuinely nice person, and is to be commended for her excellent service. We sincerely appreciated that we were able to bring our large dogs with us. We saw others traveling with their dogs, too, and all were well behaved.
Disliked: A small problem with the cable TV channels