Holiday Inn Express and Suites Olathe South By IHG

Terrible. Unsatisfactory and unwilling to...

Liked: Very very disappointed with the staff, service and cleanliness. We had traveled with our kids over 18 hours between 2 days. When we checked into the hotel-there wasn’t any other visitors which should’ve been a indicator. We got into the room. The floor was disgusting. There was pee on the seat. I wiped down the entire room with a Clorox wipe so my children could use the bathroom. There was scum at the bottom of the tub that had not been wiped up and thwre was an exposed pipe (which is against code by the way) that was leaking a brown/black filament. We obviously dis not stay and were refused a refund although we were assured a full refund would be provided. It has been a month and i am still getting the run around from the hotel, who is refusing to refund us what we were promised/assured.

Superb

Exceptional

Very good

Overall it was a pleasant...

Liked: Fair ,variety of choices, with most items each dayStaff always refilling , cleaning , and keeping an eye on things, helpful when we needed something.
Disliked: Choices of cereal were not that good.The air in the eating area was warm/ hot.

Passable

Very good

Liked: Large, clean bathroom.
Disliked: Duct tape patched holes in the wall.No hot coffee. Generally not very welcoming.

Superb

Passable