Holiday Inn Express and Suites Olathe South By IHG

Convenient for one stop on...

Liked: Close to highway
Disliked: Overall run down and black mold in bathroom

Terrible toilet facilities

Liked: The price range was attractive, the commadations were pleasant and the breakfast was very good. Kitchen staff very helpful and friendly.
Disliked: Our biggest problem was being put in a handicap room. (Not requested) Sink faucet and shower no pressure. There was no hot water at the sink, and the shower was scalding hot. There was no control of cold water to mix with hot. My wife just slipped in the flexible shower pan.

I would stay here again....

Liked: The hotel is clean and the staff are very friendly. Complimentary breakfast had plenty of options and was good.
Disliked: The first night of our stay there was a water main break and we didn’t have any water. The hotel wasn’t at fault but it was a huge inconvenience preventing us from showering.

Terrible. Unsatisfactory and unwilling to...

Liked: Very very disappointed with the staff, service and cleanliness. We had traveled with our kids over 18 hours between 2 days. When we checked into the hotel-there wasn’t any other visitors which should’ve been a indicator. We got into the room. The floor was disgusting. There was pee on the seat. I wiped down the entire room with a Clorox wipe so my children could use the bathroom. There was scum at the bottom of the tub that had not been wiped up and thwre was an exposed pipe (which is against code by the way) that was leaking a brown/black filament. We obviously dis not stay and were refused a refund although we were assured a full refund would be provided. It has been a month and i am still getting the run around from the hotel, who is refusing to refund us what we were promised/assured.

Superb

Exceptional

Very good

Overall it was a pleasant...

Liked: Fair ,variety of choices, with most items each dayStaff always refilling , cleaning , and keeping an eye on things, helpful when we needed something.
Disliked: Choices of cereal were not that good.The air in the eating area was warm/ hot.

Passable