Holiday Inn Express And Suites Moundsville By IHG

Exceptional

Exceptional

A comfortable, welcoming stay with...

Liked: I recently had the pleasure of staying at the Holiday Inn, and I must say it exceeded all my expectations. From the moment I walked in, I was greeted warmly by the front desk staff, who made check-in quick and seamless. Their professionalism and friendliness set the tone for a wonderful stay.The room was spotless, spacious, and thoughtfully designed. The bed was incredibly comfortable, with crisp linens and fluffy pillows that made for a perfect night's sleep. I also appreciated the little touches – plenty of outlets, great water pressure in the shower, and complimentary coffee and toiletries.The hotel's amenities were top-notch. The hotel offered a great variety of breakfast options that were both delicious and freshly prepared. The fitness center and swimming pool was clean and well-equipped, and the free Wi-Fi was fast and reliable throughout the property.The hospitality of the staff was excellent. Every team member I encountered – from housekeeping to management – went above and beyond to ensure my stay was enjoyable. It genuinely felt like a home away from home.I highly recommend Holiday Inn to anyone looking for comfort, convenience, and outstanding service. I’ll definitely be back!

Very good

Exceptional

Very poor

Liked: Location is good
Disliked: SmellAccess card is not working and ~2 hrs. Time got wasteBreakfast was worst

Exceptional

Liked: Awesome

Exceptional

Liked: Probably the best Holiday Inn I've stayed in. Very clean, great staff, better than average breakfast, and nice little things to top it off like a pizza oven and nice community patio. Its proximity to the grocery store is convenient. I've worked remotely here from the room for multiple weeks and have found the wifi to be fast and trustworthy enough for all day calls.
Disliked: It's hard to come up with something bad for this property.

Very disappointing… Even though the...

Liked: The property was OK, the room was a good size and the bed was comfortable. The bathroom shower and floor was dirty when we got there and not cleaned it during our stay. At 8:30 PM on our first night at the property, the power went out… It did not go back on until noon the next day. Of course, no breakfast was served, but the staff could have gone to local places to get coffee and donuts for all of their guests. When I asked them about other places to stay the first lady, I spoke to said she had absolutely no idea! I think this was very poor customer service. The AC in our room did not work correctly during our stay here… But we were charged over $200 per night in this small town of Moundsville West Virginia, my husband asked if that would be an adjustment to our first night due to the lack of electricity and the amenities that were included in our room stay and he was told no.
Disliked: Front desk staff was not helpful from checking in to check out, not a good reflection of Holiday Inn and especially the cost we paid in this small town.