Name: Holiday Inn Express And Suites Moundsville By IHG
Address: 225 Teletech Drive, Moundsville, WV
Telephone: (888) 323-5826
Rating: 4.5

Very disappointing… Even though the...

Liked: The property was OK, the room was a good size and the bed was comfortable. The bathroom shower and floor was dirty when we got there and not cleaned it during our stay. At 8:30 PM on our first night at the property, the power went out… It did not go back on until noon the next day. Of course, no breakfast was served, but the staff could have gone to local places to get coffee and donuts for all of their guests. When I asked them about other places to stay the first lady, I spoke to said she had absolutely no idea! I think this was very poor customer service. The AC in our room did not work correctly during our stay here… But we were charged over $200 per night in this small town of Moundsville West Virginia, my husband asked if that would be an adjustment to our first night due to the lack of electricity and the amenities that were included in our room stay and he was told no.
Disliked: Front desk staff was not helpful from checking in to check out, not a good reflection of Holiday Inn and especially the cost we paid in this small town.

Horrible!

Liked: Room overbooked and refund rejected. I paid $243 for absolutely nothing!!!!
Disliked: Not getting refund for over booking!! $243!!!

Superb

Staff was wonderful. Room was...

Liked: Breakfast was a little lacking, the location was perfect.
Disliked: Hot food wasn't always warm................selection could have been better.

Nice staff, horrible cleanliness

Liked: The staff was very friendly and helpful, although they appeared to be desperately understaffed.
Disliked: Our room was FILTHY. There were crumbs, sock lint and God knows what else on the floors. The hard floor was definitely NOT mopped. The beds were made, but didn't look like the sheets had been changed from previous guests. The box spring cover has stains, too. It was very late when we checked in, so we slept on our own clothes and addressed it with the front desk in the morning. We were told it would be taken care of. We got in very late that night to find that our room hadn't been touched!!! So disgusting.