Holiday Inn Express and Suites Missoula By IHG

Bad

Liked: The property was nice and clean. It is in a good location.
Disliked: The people above us have been running and jumping around for hours. They started at 11:30 PM and are still doing it at 1:30 AM. We called the front desk twice and John refused to do anything. With the price we paid for this room we should be able to get a good nights sleep instead of being up in the middle of the night writing this review.

Good experience

Liked: Very nice clean easy to get to
Disliked: I think the hot tub should be for only adults I was sitting in the hot tub by myself and three little kids got in it’s very uncomfortable and also they think it’s a baby pool

Very poor

Good

Liked: Rooms clean and beds comfortable
Disliked: Noisy aircon units

Exceptional

Exceptional

Newly updated comfortable rooms

Liked: Updated nicely, great location. Comfortable with soft sheets, which is truly lovely. Staff was helpful with needs.
Disliked: Breakfast was cold even after just opening some foods were not cooked fully. Roll-in shower left standing water in an accessible room, making it a fall hazard.

Exceptional

Liked: The staff was super friendly and understanding when I had some clients have a flight cancellation. I cant express how grateful I am with how the staff easily assisted me and my group with the additional overnight. They went over snd beyond! I would absolutely book at this hotel in the future!!! Great breakfast spread as well!
Disliked: Nothing - I had a great stay!

Exceptional staff - very friendly...

Liked: I brought a group from NY to tour around SW Montana. The entire staff was so very accommodating and kind! I would highly recommend staying here for that alone! Great breakfast spread, tidy rooms, great location for airport arrivals/departures!
Disliked: Everything was fantastic!