Holiday Inn Express and Suites Lubbock South By IHG

Good

Exceptional

Decent

Liked: Location, breakfast, price
Disliked: Room had been smoked in previously; no bar soap available; AC was on/off

Exceptional

Liked: The prince was $100 different online

Pleasant

Liked: My car was dinged
Disliked: Pay for the parking and car dinged

Excellent service

Liked: Very clean. Atmosphere was great
Disliked: N/A

Not so great stay

Disliked: We were excited to use the pool and sauna but both were out of order during the whole stay. We have a big family as well, so we were relying on the couch bed to accommodate more of us. The living room couch bed was broken and SUPER uncomfortable to sleep on. The ice machine was also broken too which was very inconvenient! Not to mention the extra charges that were trying to be placed on my card for no apparent reason. We couldn't close the curtains because they were broken, the bathtub had mold and tiles on the bathroom floor were cracked. We did not feel comfortable here and honestly I wished we would have stayed somewhere else!!! Would not recommend staying here!

Very good

Liked: Clean & comfortable
Disliked: Prices were high for graduation

Exceptional