Holiday Inn Express And Suites Longview South I20 By IHG Guest Reviews
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Write a review
Anonymous Wed, 11 June 2025
The location, staff and rooms...
Liked: The rooms and beds were great and comfy
Disliked: The elevator was not working and apparently it hadn’t been for a month.
Alice Sun, 1 June 2025
A great one night stay...
Liked: When we checked in, the employee at the front desk was very welcoming and efficient. Our room was sparkling clean with absolutely no problems. The breakfast room was completely filled in the morning, yet the employee keeping the food stocked and the room clean, was keeping up with the crowd and cleaning each table as people left. We were truly impressed with the entire staff and the cleanliness of the location.
Disliked: We didn't find any problems with this location.
Carmen Fri, 23 May 2025
Exceptional
Kinman Thu, 22 May 2025
Didn't get to stay because...
Liked: The manager called us at 3:53 pm on the date we made the reservation to report the elevator was not working and that we would have to walk up a flight of stairs to the second floor with all our luggage. I am handicapped and explained that I can not walk upstairs. She said she would cancel the room, but she didn't know what Booking.com would do.
Disliked: The manager called us at 3:53 pm on the date we made the reservation to report the elevator was not working and that we would have to walk up a flight of stairs to the second floor with all our luggage. I am handicapped and explained that I can not walk upstairs. She said she would cancel the room, but she didn't know what Booking.com would do. I tried to contact Booking.com by Email while driving and could not get a response that I could understand while riding through a thunderstorm in LA. I had to find another place for us to stay that night which took me until 6:20 pm. I have tried to contact Booking.com and the only answer it gives me is to call them in a foreign country. I don't know how to do that on my phone. I tried an 800 number, but no one answered. So I am afraid they will want to charge us even though we didn't stay here.
Deborah Wed, 21 May 2025
Staff great . When I...
Liked: Clean and comfortable
Disliked: Interstate noise
Kimteisha Sun, 18 May 2025
Ok
Liked: Location
Disliked: Someone pulled the fire alarm n we had to exit then elevator didn’t work
Beckie Mon, 12 May 2025
Very good
Alexandra Sun, 11 May 2025
Good
Liked: I did not expect that the free breakfast would be a ne of the best breakfasts I have had.
Disliked: None
Danielle Thu, 1 May 2025
Superb
Liked: Clean, nice staff, quiet, convenient location
Disliked: Elevators were broken
Billy Mon, 28 April 2025
Poor
Disliked: I cancelled at the desk due to the elevators being out! And they still charged me I will dispute this