Holiday Inn Express and Suites Kalamazoo West By IHG

Very good

Liked: Rooms were spacious and very clean.
Disliked: Pool water looked a little questionable.

Very good

Miserable

Liked: Sadly the was a terrible storm and electricity was lost.. so no kitchen serve or wifi
Disliked: The shower had pink mold on caulking at bottom. No bathroom sink did not a plug .. that night there was a terrible storm and electrify was lost by 11:00pm.

Superb

Liked: Clean and very easy to find.
Disliked: The bed was a bit too soft.

Epic fail

Liked: They were without power when the booking was made, so it never registered as a booking. They waited until 10:00 PM on a Saturday night to tell me I had no accommodations right in the middle of a 4 hour drive to get to them. The booking was made at 1:00 in the afternoon.
Disliked: They should’ve be calling people to tell them that there were no more accommodations bring accepted. (I know phones were down but staff were on their very working cell phones. Get the list of bookings, go to a coffee shop and let people know). And the nonchalance about it blew my mind…”no room for you, sorry…deal with it”

Good

Very good

Superb

Good food and decent stay...

Liked: Breakfast was delicious, wifi was great, cookies at the door, the bed was comfy, temperature control was easy to use. Staff was awesome and very friendly, it was a pleasure to interact with everyone!
Disliked: There was something wrong with the tv(the screen was purple? Maybe it was dying), the remote didn't work for all of the buttons, the lighting in the room was not very bright. There was a switch in the room I had no idea what it was for, (hoping maybe more light) being on ground floor made it strange to keep the blinds open