Holiday Inn Express and Suites Fort Lauderdale Airport West an IHG Hotel, Davie

Holiday Inn Express and Suites Fort Lauderdale Airport West an IHG Hotel Guest Reviews

Overall Average Score:

Good (3.9 out of 5)

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Hotel was excellent!

Liked: Airport transportation FREE

Exceptional

Liked: Very good
Disliked: Clean

Exceptional

Liked: Every thing so clean and it smell good
Disliked: I like everything

Very good

Liked: Room was okay and bed very comfortable. Breakfast was good.

Good location that allowed us...

Liked: The rooms were clean, the breakfast is the typical one you find in this type of offer but it was good

Exceptional

Liked: Great location and very clean. Extremely comfortable beds too!!
Disliked: There was only 1 elevator, but I didn't wait long at all for it.

Superb

Horrible

Liked: The Front Desk Staff ( Excluding the dining room/kitchen supervisor/front desk manager) and one of the bellmen were very polite and welcoming.
Disliked: In over 20 years of travelling to the USA, it's the worst experience I have ever had. Sadly, I was shocked by the level of middle and upper management unprofessionalism and how inhumanely I was treated. At 10 a.m. they wanted to throw me out of the dining room. I was about 85% through breakfast, while another man of a different race was there eating as well, and they did not harass him at all. After I complained about him, they shared the same sentiments he then told them he visited that hotel over 10 times, and he always went for breakfast at 9:45 a.m. and this was his first encounter where a manager or anyone approached him about dining time. On the second day, once more I was reported that I was in the dining room eating at 10 am. The boss said I should respect the dining policy; I reminded him of the serving time. I further explained if he does not want anyone to eat in the dining room after 10 a.m. then he should revise the dining room policy or install proper notice to notify us that eating in the dining room ceases at 10 a.m. I further explained that I felt like I was being stereotyped and if that's the case it's wrong and his bad treatment of me doesn't give me the right to stereotype him, nor the dining sup Muslim faith, so they should not attack me based on the color of my skin.On days 1 and 2 I felt the race card and did not bother to have breakfast on the third day.

Exceptional

Liked: I like staying at this hotel. Always clean, good service, great breakfast. I especially thank the girl from the front desk Shessy, always smiling and knows the guests by sight.