Holiday Inn Express and Suites Chicago West - St Charles Guest Reviews
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|2.3 miles from Saint Charles centre|
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Cindy W, Forest Park Illinois Mon, 26 March 2012
Even though I stayed only one night it was very pleasant. The staff was very efficient; room was clean. It was a very pleasant experience.
Liked: Staff was very helpful and courteous. Check in was fast.
Disliked: Don't have anything bad to say.
Charles Thu, 15 April 2021
Anonymous Wed, 14 April 2021
It was super clean and...
Julie Mon, 5 April 2021
I won't be back
Liked: The location for us worked well.
Disliked: The room was dirty. There was garbage on the vanity, a bottle cap from someone's soda bottle on the floor, bugs in the light fixtures, and dust on the furniture. The "COVID CLEANLINESS POLICY " may have been missed in this room. There was a heated argument going on across the hall from midnight to 6a with doors slamming, yelling, pounding on the door to be let in, and yelling at each other through the door. I am shocked management did walk the halls at all during this time period. It took 4 attempts calling the front desk to reach them and inform them of the situation.The walls are paper thin and the doors heavy steal that slammed as you close the door if you don't slow the shutting of the door. It shuts so hard it shakes the walls a bit. So when the couple were arguing across the hall, we could hear it pretty well even when we were trying to sleep in our room and they were in their room. We attempted to turn on the room air and fan just to help drown the noise. We turned on a radio half way through the night. The desk person offered a night comped due to the room being dirty and no other double bed rooms available but still charged my card in full. I went down to the desk and the person just didn't know what to do. I left in frustration. Our black out shades also had a few small holes. Enough to not use them because the peeping lights was as annoying.
Elizabeth Tue, 30 March 2021
Liked: Alex the front receptionist was fantastic! He made sure we were well taken care of. The main reason my family and I booked this hotel was just to get out of the house and enjoy some indoor pool time, Alex made sure we did that exactly!
Disliked: The AC unit was loud. I could barely hear the TV. The TV volume was set at 33 which didn?t help.
Anonymous Thu, 11 March 2021
Nicole Tue, 19 January 2021
Disliked: There was a steak left in the microwave for I don't know how long.
Laura Tue, 12 January 2021
Liked: Alex at the front desk was superb! He was ready and willing to answer any questions or get you anything to make your stay pleasant. The beds were comfy with plenty of pillows and the room stayed quiet as far as hallway noise. The breakfast was as good as could be expected with covid.
Disliked: The only complaint I might have was the pool was supposed to be heated and it definitely was not. It felt about 65 degrees. I hope the next time we stay it will be fixed. A hot tub would be fantastic too!!!
Joseph Thu, 5 November 2020
Liked: I moved out of the area, but was in town for a visit. I knew exactly what to expect, as I had been in this hotel before. It's a well priced, clean location. If you're in the suburbs, it's great. Would likely book again next time I'm in town
Verified Hotel Guest Mon, 2 November 2020
Liked: The staff was very friendly! They had computers and printers in the lobby for guests to access, and they had a yummy breakfast.
Disliked: The beds seemed like they weren't cleaned before we got there.. we kept finding hair on the pillows and bed sheets.
Andrade Sun, 11 October 2020