Holiday Inn Express & Suites Chicago West - St Charles By IHG

Even though I stayed only one night it was very pleasant. The staff was very efficient; room was clean. It was a very pleasant experience.

Liked: Staff was very helpful and courteous. Check in was fast.
Disliked: Don't have anything bad to say.

Bad

Very good

Very good

Great stay except bed needs...

Liked: All the food a great and sweet up nicely
Disliked: Maybe have potatoes

Exceptional

Helpful staff, would assist in...

Very good

Liked: The size of the room was comfortable. The coffee maker was so nice. Usually in-room coffee leaves a lot to be desired. The broken clock was replaced quickly.
Disliked: The condition of the bathtub and caulking was very poor. The toilet seat was loose and I was unable to tighten it. The toilet base looked very dirty.Both mornings the oatmeal was watery.

Good

Superb

Liked: The check in process was smooth, and the room fit our family perfectly. My son had his own spot on the pull out couch and we had a nice comfortable bed. The shower was very hot and powerful. Breakfast was great with plenty of options even for the picky eater.
Disliked: The shower had some peeling and needed to have a shelf reapplied. The door stop fell off the back of the door and the bathroom sink actually leaked on to the counter and got my bag all wet.