Name: Holiday Inn Express and Suites Calgary University By IHG
Address: 2373 Banff Trail Nw, Calgary, AB
Telephone: (888) 420-1655
Rating: 4.25

Liked: Very good service.
Disliked: None.

Very clean; well organized; good breakfast; clean room.

Liked: Free upgrade.
Disliked: All good.

Liked: Very nice rooms and comfortable beds.

Will not stay here again

Liked: Clean room
Disliked: They put through total room charges in advance of my arrival, then charged me again fully once I arrived, plus a deposit on top of that. People should not have to have $800 available balance to pay for a $300 hotel room. There is very little parking in this parking lot. Parking spaces are ridiculously small and someone hit our vehicle with a car door and left a dent because of how small the spots are. Staff the morning we left were kind however the staff we had checking in kept telling me the previous charges I had did not effect my credit card balance so clearly doesn’t understand how a preauth works on a card.

My stay wasn’t very enjoyable...

Liked: I like the property it’s just very easy to connect train
Disliked: I didn’t like about property they should provide at least couple of bottle water in room , they should provide pair of sandals at room. I’m have very good experience about hotel I worked 7 years in hotel industry when we went for breakfast the staff got sucked there there is lineup for breakfast. One of the staff mentioned OMG!! It’s unbelievable. My point is hotel should share their hotel occupancy for the weekend and how much they will accept for breakfast in house!! I felt the server or staff didn’t k know about the hotel occupancy for the day and for the breakfast. The sausage wasn’t there in buffet , hash-brown wasn’t there. One of the employees mentioned they they didn’t have the delivery yet for the food it’s unreal experience i had

Value for money

Liked: Right next to a train station
Disliked: No Catering services outside breakfast hours

Superb

We had a great time...

Liked: Breakfast was delicious and had numerous items available. Room was comfortable and spacious with a small area to prepare coffee and snacks. Staff was very friendly and efficient.
Disliked: Everything was excellent.

Pleasant

Great location and well maintained...

Liked: Great location, very clean and tidy and staff are friendly.
Disliked: Only issue is the joining doors to other room let sound through.

Great experience

Liked: Close to where we needed to be. Very clean. Breakfast was fresh and well attended too
Disliked: Out room was right above the pool on the Saturday night of our stay at 10:20 we had to call the front deck to ask them to please close the pool. Was extremely loud. But it was a Saturday night so wasn’t a huge deal for us as we have had young children on vacation so we understand

Very good

It was okay but we...

Liked: We stayed in a king suite which was comfortable. Lots of room. But zero view - a brick wall!
Disliked: The amenities were cheap and just poor quality. Dreadful that breakfast is on paper plates with plastic utensils. Very wasteful and not at all enjoyable to use. The only cups in the room were plastic. I asked for and received a real glass to use in the room. But they would not give me a mug for hot drinks. That’s pathetic.