Holiday Inn Express Alburquerque N - Bernalillo By IHG

Good

NOT ACCESSIBLE!

Liked: The location was good and the staff were pleasant
Disliked: The ADA room was listed with an accessible tub - when we arrived there were no accessibility features to be found and the sink drain stopper was broken. I would have chosen another property if there was no option for bathing.

Very good

Cleaned and good service.

Liked: Clean

Exceptional

I was impressed with how...

Liked: The staff that checked us in were very friendly. We happened to stay during a heat wave with temperatures reaching 100* F. It was such a relief to walk into a room that was not only clean and comfortable, but nice and cool with the air-conditioning already turned on. The breakfast had a wide variety of choices. It was set up efficiently with multiple stations that had a variety of food options, both hot and cold. There was a separate area with a coffee bar which featured a variety of freshly ground, brewed coffee's and frappachinos. There were "to go" bags placed near the fresh fruit if you wanted to take a snack with you. We stayed two nights. I noticed each morning that the manager Irene would walk through the dining area, checking on both the food and the guests, asking if everything was okay and were they enjoying their stay. I've never seen a manager do that in any hotel I've ever stayed at. She was very friendly. Between her and her staff, everything was smooth and efficient.
Disliked: I honestly can't think of a single complaint.

Exceptional

Pleasant

Very good