Holiday Inn Express Albany - Downtown Guest Reviews
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|0.7 miles from Albany centre|
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Mayss Sun, 20 January 2019
Estew659 Sat, 19 January 2019
Liked: Very clean, good location, friendly staff.
Disliked: The bed wasnt that comfortable. The lights were finicky
Anonymous Fri, 18 January 2019
Disliked: Cleaning of the rooms
Lashante Thu, 17 January 2019
It was a great stay!
Disliked: The pool was freezing, however, It was a decent stay.
Anonymous Wed, 16 January 2019
Would give it another chance...
Liked: The location was accomodating. The decor was modern and nice.
Disliked: The check in staff wasn?t very friendly Or helpful. When I asked a question her answers were short and bothersome. The thermostat in our room was broken and it was 73 degrees all night. The pool was a greenish color and my children wouldn?t even go in. Not at all what I was expecting.
Genna Wed, 16 January 2019
Liked: the location and cleanliness and lighting
Disliked: I didn't like the abandoned building across the street or small sign for additional parking
Clement Wed, 16 January 2019
Great stay no issues
Liked: The room and hotel were clean . Location to events was great
Disliked: Booking.com always messes up reservations . Not hotels fault by any means
Donald Tue, 15 January 2019
Lisa Mon, 14 January 2019
We chose the hotel because...
Liked: I was especially impressed with the desk clerk; Marta. She went above and beyond to help us from the moment we arrived. She was friendly, efficient, and knowledgeable. The hotel was very reasonably priced and was very clean and well-kept. Our room was exceptional and we ended up extending our stay because we were so comfortable with the hotel. If Marta is an example of your other staff you are providing an excellent level of service.
Jennifer Sun, 13 January 2019
Breakfast not on time
Disliked: The breakfast is supposed to be 7am on Sunday. But the staff said it was late after 8. I have a meeting at 8:30 and have to leave at 8. I paid $150 a night and left with no breakfast. I should go somewhere else which is cheaper and provides breakfast. Very disappointed and feel it was a waste of money.