Extremely helpful and friendly staff

Good

Liked: The bed was very comfortable and it was nice to have toiletries in the bathroom. The breakfast room was nice and enjoyable to be in.

Definitely worth every penny!

Liked: Super comfortable, clean, reasonably priced hotel with ample parking. The front desk staff offered to call us a cab when we were ready to head downtown, as long as it was before 11pm. The cab driver was extremely knowledgeable and took the liberty of driving us around to several restaurants/bars describing the food and atmosphere for our choice. The cab fare...$9! Can't beat that! Thoroughly enjoyed our stay. And the icing on the cake...woke up at 10:45am and called the front desk in hopes of being granted a late check out...YES!! SO accommodating and thankful. I am bummed I missed the free breakfast...I do love eggs. But it's so hard to get out of a comfy bed! I will definitely be visiting the Holiday Inn Express for my next visit to downtown Albany!
Disliked: I wish there were actual glasses to drink out of in the room..vs paper cups. That would have been great!

Fabulous

Very good

Liked: Room / bed very comfortable and clean
Disliked: There were no places to eat that were close / easily accessible to the hotel.

Good

Liked: Comfy pillows and modern looking. Staff was very pleasant and helpful.
Disliked: No vent in bathroom and overhead light was not working. Also, there were no drapes to block light out, just a light curtain that closed but still allowed the sun and highway lights to shine right into our room. Could not get a good night?s sleep due to highway lights and sunrise beaming through window at 5 AM. Other than that hotel was extremely comfortable and clean.

Exceptional

Liked: Friendly staff. Clean rooms. Shuttle service.
Disliked: N/a

Exceptional

Liked: Friendly Staff..excellent customer service..clean rooms ..comfortable beds. All around great experience.
Disliked: Enjoyed and was satisfied with everything

Fabulous