Holiday Inn Express Adrian Hotel By IHG

Good

Superb

Exceptional

Bad

Exceptional

Very good

Outdated, inconvenient, decent breakfast.

Liked: Pool was dirty and very small. Floor in hotel room was sticky. Room had spaces that were not cleaned. Keycards stopped working the morning of checkout at 8 am even though checkout is 11!! We were told their system is just old and to use the deadbolt type lock bar to keep door open until we were ready to check it. I did not feel comfortable doing that. Breakfast was good although pancake maker was out of order. Beds were comfortable as well.

Exceptional

Liked: The morning breakfast and the staff committee to makeing sure the guests are happy!

Disappointed.

Liked: The staff was very pleasant.
Disliked: Check in- credit card system out of date. Bathroom tiles were slippery and broken. We got locked out of our room hours before our check out time. Pool was dirty, smelly and gross. Pancake machine was down.Ice machines were down.