Great location. Clean and well...

Liked: Great location. Rooms were clean and well maintained, making for a comfortable stay.
Disliked: We travelled as a family of 4 adults, and stayed for 4 nights. We made the booking 6 weeks in advance through booking.com, with two simple requests (1) 1 Queen room and 1 Twin room and (2) Rooms to be close together during booking. We understand this is subject to availability, but believe 6 weeks was sufficient time for the hotel to organise this. Upon check-in neither request was met, and the staff didn't seem to care either (the individual responded by saying that he had a long day). The staff were quite unhelpful and even suggested that in future we should make the booking directly with the hotel. The booking included free parking. However we were informed by the hotel that they use an external parking facility, and we were allowed only 1 exit per day (additional exits would cost approx. $25-$38). Had I known this beforehand we very likely would not have chosen this hotel. Prior to leaving I had a discussion with the senior manager who apologised for the inconvenience. The manager also explained that in terms of room allocations, the hotel first considers requests made by direct bookings, and only after that they consider 3rd party booking platforms. I'm sure hotels get a significant volume of bookings through 3rd party platforms/websites, and to treat these like 2nd class is highly unprofessional, disrespectful and unacceptable way to treat guests. For the inconvenience, the manager refunded us 1 nights' stay and provided 1 additional parking exit. Though this gesture and transparency was appreciated, it still left a bitter taste of our experience with the hotel.

Passable

Liked: The lobby area
Disliked: Room was too small. Not enough privacy in the bathroom

Exceptional

Liked: Great location, breakfast included, parking included, clean, and so quiet even though it's located in the city
Disliked: Price seemed a little high compared to other times, especially for a midweek stay

Exceptional

Liked: Great breakfast and service. Shout out to Kim in the bar for excellent service and positive way.

Good clean central location

Exceptional

Booked for one night, ended...

Liked: Everything
Disliked: Nothing

Good value for money.

Liked: Location of the hotel and the fact that the breakfast was included.
Disliked: Parking cost $25 every time you left the garage.

Great, comfortable and super close...

Liked: Always a great stay. The breakfast adds to it. Along with the comfortable beds and pillows.