Holiday Inn Express - Richmond Downtown

Liked: We had forgotten to print our tickets. Jason who worked the front desk was very nice and helpful to us.
Disliked: None.

Great rooms. Terrific staff. Wonderful location. Will definitely stay here again!

Disliked: Nothing.

Liked: Very comfortable room within walking distance of Brown's Island and other local restaurants, which is awesome when you don't want to drive. The hotel was very nice and comfortable and the breakfast was good. I would highly recommend staying there to anyone and will stay there again myself in the near future.

Very disappointed in this hotel. I paid $143 for a Suite with a king sized bed and a whirlpool tub. Also had to pay an additional $10 parking fee because it is not included in the hotel fare. We arrived to find some sort of fan set up to probably help get rid of the odor in the room. The odor was not horrendous, but it was all in our clothes. The heat would blow hot air then cold air, off and on all night. I used ConcertHotels.com to book this hotel as I was attending the Pixies show at the National. Obviously, we were not in the room very much until late in the night after the show; however, when we came back for the night, there was a note under the door explaining that the entire hotel had NO WATER due to a pipe that had broken outside of the hotel. The note also explained they would not be able to estimate exactly when we might have water again. So, not only did we definitely need to shower after dancing and getting beer spilled all over us, but we NEVER received an update when the water would be back on. Next morning, still no water. Still unable to take a shower. Still unable to flush the toilet. The crew outside kept us awake most of the night while trying to repair the water main. Also, although the staff was polite, when I called that night to ask for walking directions back to the hotel, the desk person provided us with incorrect directions. We ended up walking eleven blocks in the wrong direction during the freezing temperatures. We called back she attempted to help get us in the right direction but was unable to determine basic directions such as east, west, north, south, etc. Also, a cab was 45 minutes away so that was not an option. Experience was overall very upsetting and frustrating. Upon leaving the next morning, when the desk clerk asked how our stay was, we only relayed a bit of our frustration regarding the water situation. She advised she would reimburse my credit card for the $10 parking fee. I do not believe giving me $10 back begins to compensate for what we experienced at the Holiday Inn Express and we will not be returning.

Disliked: Foul odor in the room; heater was blowing cold air; water main broke - no water.

Great

Liked: Location and free upgrade and three giant windows on a corner room and the large rooms! What a great view of Richmond
Disliked: OMG next door in room 602 there was a non stop drinking bunch of people and I had a 6am flight to catch and slept maybe 11-130am and was awake the entire rest of the time. The phones in the room are a joke and do not ring front desk. The toll free number goes to national and my back pain was such that I wasn’t able to get downstairs at the time. Maybe an emergency number would have been good.

It was great and staff...

Liked: Everything
Disliked: Didn’t have a pool

Superb

Exceptional

Liked: Everything, perfect stay.

Passable

Exceptional

Liked: Great location and easy on off to the highway

Woonderful stay at a very...

Liked: All the staff was friendly, professional and helpful. The whole place was clean and inviting. The breakfast had many hot and cold choices and was always clean and inviting. Our room, which was a suite was very spacious. The 2 beds had very nice linens and plenty of pillows. It included 2 screens: Living area and bedroom. Plenty of storage options, including an easy to use safe. The bathroom was very nicely set up. Great central location, walkable to many downtown sights, especially the canal walk, historic Richmond and restaurants.
Disliked: A constant challenge in almost all hotels is where to place your wet towels and wash cloths after a shower. Some hooks or bars might assist.

I’m thankful that I booked...

Liked: The staff were pleased t and the breakfast was delicious.
Disliked: N/A

Pleasant

Disliked: Check in was hectic. I had reserved 3 rooms but they could only find 2. We adjusted. Then they said they found the third room after we were settled. Said we would not be charged for third room and we haven't after several days.