The hotel staff was awesome and the facilities were very clean. Very nice hotel. Convenient to everything we wanted to visit while in El Paso.

Disliked: Occupants in adjoining room left an unattended dog in the room. It began to bark and howl. Hotel should require that pets always be accompanied.

It was so quiet and nicely set apart from the hustle and bustle of the city. It was very comfortable and roomy. I will definitely be staying here again!

Very good

Liked: The cleanliness & breakfast

Exceptional

Liked: staff was very helpful, and friendly!

Exceptional

Liked: Comfortable and close to the places we were going.

Was nice, but had its...

Liked: I liked the location it wasn’t too far in to el paso at all. I loved our room it was beautiful. I also liked that the tv was bluetooth.
Disliked: The pool was dirty. The towels we had in the room weren’t clean. The breakfast seemed as if it was out too long (got an upset stomach).

We wish it had been...

Liked: Jacob at the front desk was very friendly and helpful. He recommended local places to dine within walking distance and was informative about the property facilities and breakfast location and schedule. He deserves high marks!
Disliked: We were told by Jacob about the breakfast buffet every weekday morning from 6:00-10:00. We went to breakfast at 8:00 and could find no buffet or signage giving instructions. We asked the two men at the front desk and they half-heartedly pointed the way, saying that it “should be set up pretty soon”. We sat at a table in the dining area and waited for quite awhile. A man finally came to us and offered to bring us plates, but offered no explanation of why there was no breakfast buffet ready at the designated time. As it turned out, the breakfast we received was hardly worth the wait. There were a couple of issues with our room, but breakfast/customer service was our main complaint.

Pleasant

Superb

Superb

Liked: We felt safe in the hotel. The room was very spacious & met our needs well.
Disliked: The lighting over the sink was very poor. Looked very nice but was too dark to see in the mirror.

Not too great experience for...

Liked: location, staff
Disliked: The room was cramped and and the bathroom/ shower area was claustrophobic. An annoying problem was that the area where one went to get coffee had nothing but cold carafes. The whole hotel seemed like a dying property (maybe during football season it livens up).