Holiday Inn Dijon Toison D'or

Exceptional

Liked: We had a great room overlooking the inner courtyard and swimming pool. Also an excellent dinner in the restaurant - grilled lobster followed by the best cheese selection ever

Very good

Exceptional

Liked: This is absolutely a fantastic stay. The place is next to a shopping mall with restaurants. Either you have breakfast here or at the mall. Breakfast has good selections. Staff are amazing from start to finish and manager is very welcoming too. Even during breakfast staff are all attentive and very respectful.Bonus has got sauna and steam room with small gym & pool. Parking is plenty too for free. We had an incident prior leaving we lost my hubby's wallet, we check but probably not thoroughly as we were needing to leave for our next destination and we reported and they actioned immediately. What are the odds they found it after a few days they called me back in UK and now they sent me an email for an update for the postage of it. How amazing this is above and beyond. To all of you staff involved, our heartfelt thanks and you all made a difference, superb customer service. Hence this is the ki d of hotel you want to keep coming back to. I recommend highly eventhough I don't speak French they have staff who can speak English well. So it's a 10/10 for our stay.
Disliked: Nothing really. Everything we need are there.

Overall, we were very satisfied...

Liked: •Great location with a tram stop and shopping mall nearby•Free parking directly at the hotel•Very friendly and competent staff•Excellent breakfast with a wide selection•Fitness studio and sauna available
Disliked: •Unfortunately, the pool was not clean; the walkways and loungers could have been maintained more thoroughly•The pool shower was broken and not usable

Exceptional

Superb

Liked: Myself and my family had a great stay on the hotel were we enjoy a lot the restaurant during our dinner and the breakfast. Also with my wife I had the oportunity to try the sauna and was perfect to get the relaxation we need after a long road trip in our way to Brussels.
Disliked: I will challange the cleaninless of the common areas of the hotel. In this stay the carpet on the way of the rooms were not clean as expected for this kind of hotel.

in general very good

Liked: everything
Disliked: being woken up by the fire alarm which was a false alarm

even though the staff has...

Liked: helpfulness of the staff (see below)
Disliked: The room we were given was in such a bad state: whole ceiling of bathroom was just one big moisture, there was a whole in the ceiling (a part of it had came down), there was a terrible moisture smell in the room. We mentioned this to the staff and they were very helpful and we were given another room. So that was great. But also the other room was poorly cleaned, the ceiling in the bathroom was peeling off, dirty curtain shower...

Good stop over

Liked: Staff were excellent and friendly.Room was good for our one night stop over.Great location with food outlets nextdoor and tram stop outside to allow us quick and easy access to Dijon city centre.
Disliked: The morning breakfast was like the wild west when it opened at 8am. busy and tight spaces to negotiate with other guests, kids and plates. My kid found it too overwhelming. Give it at an hour and it was much better.The pool was small.