staff overall very good nice...

Liked: beds clean and comfy staff lovely except the breakfast server
Disliked: room was too hot couldnt open window because of bus station noise air-con wouldnt go below 18 bath too high couldnt get in it as disabled breakfast was poor and there was no one there serving after waiting 5 minutes we shouted hello then he came to serve us we asked for fried eggs but they were undercooked the sausages were very dry and the bacon was raw orange juice was warm

Superb

Hotel understaffed

Liked: Close to city center
Disliked: Even though I requested a cot for my baby before arriving there was no cot in the room. Also I?ve called the receptionist asking for more sheets and pillows and they didn?t took it to my room, so my baby that normally sleeps 7pm ended sleeping at 10pm as I had to go myself to the reception to collect all.

Superb

Liked: Nice clean and comfortable
Disliked: No car park

Excellent

Liked: Breakfast good and great location close to everything

Great stay

Liked: The property was clean and really welcoming and would definitely stay again.
Disliked: Nothing everything was good

Passable

Liked: Property was lovely
Disliked: Our air conditioning unit leaked all over the floor

Went to Derby for cricket...

Liked: Good location. Staff friendly.Room was as expected.
Disliked: No parking at hotel.or drop off point. Have to use multi storey for shopping centre opposite.

Poor

Liked: The room was clean.
Disliked: I hardly slept as the fire alarm was going off, General manager was unprofessional and rude. When I tried to inform them of the issues they were dismissive and rude.