Good

Liked: Clean rooms. Great bed and pillows.
Disliked: Everything was great!!

Disappointing

Liked: The location was good and the staff was pleasant.
Disliked: I had a very dirty room. My experience here was significantly less favorable than any other stay here or any hotel in this price and class range. I was asked to wait a moment at the front desk while someone ran up to make sure my room was ready. I was told it was ready and given a key. When I got in the room I noticed there was a ton of dry wall debris in a corner. Then I noticed the fire alarm sitting under the dirty bathroom sink. There was no battery in it. I had no towels. The shower had dry wall debris as well as the towel racks being covered in what appeared to be the same dirt. No tv remote. The mini fridge was moldy and the AC was nearly non existent. Staff was quick and removed the fridge and brought and programmed the remote. They also took the fire alarm instead of replacing the battery so I was stuck with no alarm. The room phone did not work so I had to call from my cell and then go downstairs to get towels. The hotel was sold out due to the black out so I didn?t have other options but I could have stayed home in the dark if I knew I was paying to be in a dirty room with no AC. I was told the AC was just an old unit and takes a while but I?d had it running for several hours waiting and trying to adjust it to a cold setting. I understand they were busy last minute but the level of nasty in that room was not acceptable. I would have been happy to wait if they needed to take care of that first. I was told the debris was due to work being done. It was given as an excuse instead of just apologizing and taking care of it. I didn?t care about why. And from a professional standpoint the only thing that should have been given was an apology and not an excuse. The stuff I saw was something I would expect from a hole in the way motel but never the Holiday Inn brand/chain. Considering maintenance had to come up more than once, I was not able to enjoy an uninterrupted night or morning.

Overall my stay was pleasing.

Liked: Staff
Disliked: Noisey air conditioning

Exceptional

Disliked: There were fleas in one bed and on floor also small ants in room but they don't eat as much as the fleas We were in room 624 reported to the lobby clerk when we checked out

I won't stay here again!

Liked: The lady at the front desk when we first checked in was very friendly.
Disliked: The bed is very hard. The smell is awful. It's a constant smell of mist and mildew from the sheets to the carpet throughout the whole hotel. The walls are thin. I could hear the TVs in the other rooms.

Very good

Liked: the location and the staff
Disliked: noise coming from the business next door through out the night...will request a room on the other side of your hotel.

Exceptional