Holiday Inn Columbus - Hilliard By IHG

Very good

Clean and comfortable

Liked: Very clean and comfortable. The staff were very friendly and the breakfast was delicious!
Disliked: Nothing about the property that I didn’t like. However I didn’t like how expensive it was and I would assume it was up charged due to the Buckeye Country fest going on the same day we arrived. It seems all the hotels increased their price significantly.

Our stay was great. Very...

Liked: The room was clean and the bed was comfortable. The staff was very accommodating and friendly .

Pleasant

Superb

Liked: Clean quiet comfortable
Disliked: Smell in elevators

Won't rent to "locals"

Liked: The nightly room rate was nice and the hotel lobby looked clean.
Disliked: We got to the front desk to check in around 6pm and after carrying all of our stuff in, and waiting 5 to 10 minutes for the front desk clerk to come out to greet us, we were told that they wouldn't give us a room because "unfortunately they don't rent to locals." Apparently you have to live 30 or more miles from the hotel for them to let you stay there and that is not stated anywhere in the lobby or while booking so we were scrambling to find somewhere else to stay within our price range. She said it was because "they've had too much trouble with local people." Luckily we didn't pay ahead of time so we didn't have to worry about being refunded in order to find something else, but still EXTREMELY inconvenient that we drove over there and ended up having to drive another half hour to get to the next hotel.

Exceptional

Superb

Liked: I called and was able to speak to Alexis at the front desk about an after midnight check-in on a sold-out night, and she was very helpful. The 3rd shift person who I can't remember her name was very friendly and helpful.
Disliked: N/a

Superb