Holiday Inn Club Vacations Holiday Hills Resort By IHG

Very good

Liked: Location, things to do at resort, size of room,
Disliked: The bed was too hard for me due to me having fibromyalgia, 1 staff member at registration was kinda scarstic, not hateful, but not helpful when trying to check in. Had to return 3 times to finally check in. My reservation said check in at 1. Man at the counter scartisticaly told me to come back at 2:30 when returning he told me check in was at 4 when I explained he was the one that told me to come back at this time he laughed and said oh yeah I guess it was well you need to come back at 3:30 or 4 and when I came back this time at 3:50 my room still wasn't ready but the nice lady at the desk(2nd shift) was able to change us to a new room that was ready. I did report my experience and the attitude the young man had with me, and she apologized and explained he was new

Good

Liked: You couldn’t hear anyone around the property.
Disliked: The parking was weird and my car got hit my numerous other people staying in the same building and there isn’t any cameras to verify who did it.

Very good

Quiet and peaceful.

Liked: Fair pricing, great location and friendly staff.
Disliked: The time share sales people. the should route people to the room instead we have to talk to the timeshare sales people. the should be an option, not an obligation.

Over all the stay was...

Liked: Our villa was decorated and furnished perfectly with our style! We are down to earth simple country folk and loved the rustic real solid wood furniture we assume was crafted locally. The beds and pillows were as comfortable as our own at home. We slept like babies! We would see staff all over the grounds obviously taking good care of the amenities and grounds. Staff were out early in the morning tending to golf course. The pool looked magnificent and the main building for check-in/registration was beautiful and the desk clerks were so nice and helpful. Making sure we would have the opportunity to make our stay the most enjoyable. We also appreciated the brand of toiletries provided. We use Dove brand products ourselves.
Disliked: We would have liked to check in much earlier than we were able to. We were attending an event 30 minutes from where we stayed and barely had time to get showered and ready after having driven 2 hours to the room. And they REALLY need to provide at least small sized actual coffee creamer and sugar for the coffee since the coffee provided makes an entire pot. There was only 2 small packets containing 1 creamer and sugar. I had to go to town and get my own creamer and sweetener. Also the wall mounted holder for the iron wasn’t the right size for the iron and we had to forcefully lift it out.

Exceptional

Liked: Exceptional in every way

Exceptional

Great vacation place to stay....

Liked: Everything was good to me and the family
Disliked: Only thing I didn’t like was no balcony or sitting area

Exceptional