Double charged and pushed into...

Liked: If didn't have issues overall liked villa and stay
Disliked: Im a local 1st upon check in you get pushed into timeshare thing witch is a turn-off. I paid ful price for 3 night stay. I don't want to ne sold timeshare. 2nd despite paying in full in advance I was charged again next morning an incidentle deposit for full amount of $561 this was on top of the deposit of $115. Soon as I saw transaction I went to front office the lady at counter explained to me that the corporate office charged by mistake, witch things happen I get that. But this was my anniversary weekend and this cleared out my account leaving me with nothing to enjoy my staycation anniversary. Spoke with manager and we setup a meeting to try and fix this. She reversed the charges but it still takes 3-5 business days for bank to release hold. Witch still left me with zero money for my staycation. The manager was very Apologetic. She gave me a $200 credit for the Restaurant witch the food and service were excellent, so we can have nice meal for anniversary as well as comp hotsprings. This helped us cover one of our days. I had to get an advance on paycheck to cover everything else. When you paying advance budget for trip this shouldn't happen. 3rd room was very hot no a/c was told nothing can do. Lucky it was cold outside so keep windows open but being on 1st floor everyone can see your business. 4th all though villa was nice and big was bit outdated all the future old and beatup bathroom needs serious upgrade very dark jet tub barely worked toilet ran for few min after use. Overall this was just a bad stay. I did finally get my money back on day of checkout. The manager did a good job in trying to make things right and I thank her for thar but again it pretty much secured me to never return again. It's no fault of the manager she did a good job.

Very poor

Cannot wait to return

Liked: The location and views are impressive! The room was very clean, great size, super comfortable bed and beautiful balcony! The hot springs were busy in the evening but so nice and a great way to spend your time there. During the morning hours they were much more enjoyable. The pool was also amazing.
Disliked: wildlife is loud. lol

Superb

Exceptional

Exceptional

Very good

It was decent and we...

Liked: The property it self was great. The room was also a great room with great view.
Disliked: The location of our room was a bit noisy with this time of the year. The geese were obnoxiously loud early in the morning and late into the night. Had to wear ear plugs just to go to sleep and stay asleep. The room itself was loud with what I believe piping in the bathroom.

Exceptional