Holiday Inn Cleveland Clinic By IHG

Liked: It was clean and the room was spacious and very pleasant and well set up. The staff was pleasant and at each point, did a very good job at whatever task was required. They were efficient and effective.
Disliked: I would have wished for a mandatory mask wearing policy in the hotel.

Exceptional

ideal location for visits to...

Liked: the restaurant

All good outside the fact...

Liked: Clean rooms.....
Disliked: For the cost of your rooms..how about a FREE BREAKFAST...!

Bad

Liked: ⸻The cleanliness was very poor; the place was not properly cleaned. Additionally, parking the car was extremely inconvenient.
Disliked: ⸻The cleanliness was very poor; the place was not properly cleaned. Additionally, parking the car was extremely inconvenient.

I was amazing.

Liked: Breakfast was outstanding
Disliked: You had valet parking. Which we could had car so if we needed anything out of it we could get it

Good

Liked: Location close to c clinic
Disliked: Need bottled Water in friz kleenex ran out

It was close and available

Liked: Location
Disliked: Would have like free breakfast. Better, cheaper restaurant

Convenient and a good value

Liked: We had a medical appt nearby so the location was perfect. The bed and pillows were very comfortable. AC worked well and was quiet. I liked the Dish TV and selection of channels. The valet parking was a good value, convenient, and fast.
Disliked: We had a miscommunication with getting our room cleaned, but the housekeeping supervisor resolved it to our satisfaction.

Comfy beds, nice cafe downstairs,...

Liked: Check-in was easy and efficient. One of the staff members was extremely helpful as well. I had to request a late check out and she was able to extend my check out time free of charge. The bed was very comfy, the Wi-Fi Internet worked great, and the bathroom was decent, nice hot shower and plenty of towels. The cafe downstairs had great coffee and bitings. Furthermore, there was a convenience store with self check out that had a variety of food and drink items. Also, I liked being able to get my itemized receipt with no hassle, it was actually slid under my door.
Disliked: Nothing serious to note in particular. Guests staying here should note that it tends to be quite busy, likely due to its affiliation with the Cleveland Clinic. So, patients may stay there as well. Also, I did find it to be a bit on the higher side in terms of price. I was charged $199 one night, then a much higher price on the second night. However, this was within my budget, and may not be too pricey for some.